Fix: Windows 10 Store not Allowing Purchase of an App
Windows 10 has all sorts of improvements over the previous version, but despite the improvements there are some drawbacks. Some users report that they can not buy applications from the Windows Store and that they get to try again something went wrong error message.
Solution 1 – Change Your Area
Windows 10 Stores will not allow you to make any purchase if the area on your computer is different from your Microsoft Account area. To fix this, just change your area, and Windows 10 store should allow you to make a purchase. To change your region in Windows 10, perform the following steps:
- Open the Settings app and go to Time & Languages.
- Go to Regional and language, and change the region for the right one.
- Changing the area you need to fix the problem, but if it is still there, try some of the solutions below.
Solution 2 – Check your antivirus
According to its users, the main cause for this problem may be that your antivirus software. antivirus application is critical to your online security, but sometimes they can interfere with certain Windows components and cause issues arise.
Many users report that does not allow the Windows Store app purchases, and the main cause for this problem is Kaspersky Antivirus. To resolve the problem, go to your antivirus settings and change the configuration. If that does not help, you may have to temporarily disable your antivirus.
In worst case scenarios, you must remove your antivirus from your PC and check whether solve that problem. Although users report Kaspersky as the main issue, other antivirus tools can also cause this problem arises, so even if you do not have Kaspersky, be sure to try this solution.
If you remove the antivirus solve the problem, we recommend that you switch to a different antivirus software. There are many antivirus tools are great in the market, but the best is Bitdefender, BullGuard, and Panda Antivirus, so feel free to try one of them.